Refund policy
Returns and refunds are accepted if an item is defective, an incorrect item was shipped, or the item is significantly different from its description.
If you wish to request a return, please contact us at info@brand-jbn.com within 2 business days of receiving the item.
As a general rule, we do not accept returns or exchanges due to a change of mind or other reasons attributable to the customer.
However, where applicable laws, including those in the European Union and the United Kingdom, provide consumers with a statutory right of withdrawal or return, we will comply with those laws.
Customers in the European Union and the United Kingdom may notify us of their intention to return an item within 14 days of receiving the item, in accordance with applicable law. For returns made under a statutory right of withdrawal for reasons attributable to the customer, the customer is responsible for the return shipping costs.
After notifying us of your intention to return an item, please send the item back within the period required by applicable law.
Returned items must not have been used beyond what is reasonably necessary to inspect their nature, characteristics, and condition. Items must be returned in the same condition in which they were received, together with all included accessories. If the value of an item has been reduced due to handling or use beyond what is reasonably necessary for inspection, we may reduce the refund amount to the extent permitted by applicable law.
Return Address
JBN Co., Ltd.
3F Forest Hill
22-1 Morioka-cho, Toyohashi-shi
Aichi 441-1114
Japan
Phone: +81-532-73-0124
Email: info@brand-jbn.com
Please contact us at info@brand-jbn.com before returning any item.
Except where a return is required by applicable law, the following items are not eligible for return:
- Items that have been used
- Items whose condition has changed after delivery
- Items with missing accessories
- Items from which tags have been removed
- Items returned without contacting us in advance
Normal signs of use, scratches, stains, or other conditions that are disclosed in the product description or photographs as part of the item's pre-owned condition are not considered defects. Differences in color caused by monitor settings, lighting conditions, or other viewing environments are also not considered defects.
Refunds
Once the returned item has been received by us, we will inspect its condition and process the refund if the item is eligible for a refund.
Where applicable laws, including those in the European Union and the United Kingdom, specify a refund deadline or other refund requirements, we will process the refund in accordance with those laws.
After we process a refund, the time it takes for the funds to appear in your account may vary depending on the payment method, financial institution, and your country or region of residence.
If you have any questions regarding a refund or have not received an expected refund, please contact us at info@brand-jbn.com.
Customs duties, import taxes, VAT, and other charges incurred during customs clearance are not refundable by us unless a refund is required by applicable law.
If an item is returned to us due to refusal of delivery, prolonged absence, unpaid customs duties or import taxes, or any other reason attributable to the customer, we may deduct shipping costs and other expenses incurred by us from the refund amount to the extent permitted by applicable law.