Return & Refund Policy

Returns and refunds are accepted only in cases of defective products or incorrect shipments.

If you wish to request a return, please contact us at info@brand-jbn.com within 2 business days after receiving the product.

We do not accept returns or exchanges for customer convenience.

The following items are not eligible for return:

• Used products

• Products with altered condition

• Products with missing accessories

• Products with removed tags

• Products returned without prior notice

Please note that customs duties, import taxes, and any fees incurred during shipping are non-refundable.

If a package is returned due to refusal of delivery, long-term absence, unpaid customs duties, or other reasons attributable to the customer, we may issue a refund after deducting round-trip shipping costs, customs duties, and any applicable handling fees.