Terms of service
These Terms of Service (the “Terms”) set forth the terms and conditions governing the use of the online store (the “Service”) operated by JBN Co., Ltd. (the “Company”). By using the Service, customers are deemed to have agreed to these Terms.
Article 1 (Application)
These Terms apply to all matters relating to the use of the Service between the customer and the Company.
Article 2 (Condition of Products)
We sell pre-owned items. We make every effort to describe the condition of each item as accurately and thoroughly as possible on the product page. However, due to the nature of pre-owned items, minor scratches, scuffs, stains, signs of wear, age-related deterioration, or other imperfections may be present.
Actual colors and appearance may also differ slightly depending on monitor settings, viewing environment, lighting conditions during photography, and other factors.
Article 3 (Orders)
The Company reserves the right to cancel or refuse an order in the following circumstances:
- Product inventory is unavailable
- There is a problem with payment processing
- Delivery to the destination country or region is difficult or unavailable
- Fraudulent activity is suspected
- The Company reasonably determines that fulfillment of the order is not possible for any other reason
Article 4 (Prices, Customs Duties, etc.)
Product prices are the amounts displayed on the applicable product page and at checkout.
Displayed prices do not include customs duties, import taxes, value-added tax (VAT), or other charges that may arise during customs clearance.
Such charges are determined by the customs authorities or other relevant authorities of the destination country or region and, if incurred, are the responsibility of the purchaser.
Article 5 (Payment Methods)
Customers may use the payment methods displayed at checkout.
Available payment methods may vary depending on the destination country or region and other factors.
Article 6 (Shipping)
We offer free worldwide shipping using DHL, FedEx, or EMS.
The shipping carrier is selected by our store depending on the destination, product contents, shipping conditions, and other factors. Customers cannot specify the shipping carrier.
Orders are generally shipped within 3 business days after the order is confirmed.
However, shipment or delivery may be delayed due to weekends, public holidays, extended holiday periods, weather conditions, customs clearance procedures, circumstances related to the shipping carrier, or other factors.
Article 7 (Returns and Refunds)
Returns and refunds are accepted if an item is defective, an incorrect item was shipped, or the item is significantly different from its description.
If you wish to request a return, please contact us at info@brand-jbn.com within 2 business days of receiving the item.
As a general rule, we do not accept returns or exchanges due to a change of mind or other reasons attributable to the customer.
However, where applicable laws, including those in the European Union and the United Kingdom, provide consumers with a statutory right of withdrawal or return, we will comply with those laws.
Customers in the European Union and the United Kingdom may notify us of their intention to return an item within 14 days of receiving the item, in accordance with applicable law. For returns made under a statutory right of withdrawal for reasons attributable to the customer, the customer is responsible for the return shipping costs.
Returned items must not be used beyond what is reasonably necessary to inspect their nature, characteristics, and condition, and must be returned in the same condition in which they were received, together with all accessories. If the value of an item has diminished due to handling beyond what is reasonably necessary for inspection, we may reduce the refund amount to the extent permitted by applicable law.
Except where a return is required by applicable law, the following items are not eligible for return:
- Items that have been used
- Items whose condition has changed after receipt
- Items with missing accessories
- Items with detached or removed tags
- Items returned without prior notice
Normal signs of use, scratches, stains, or other conditions disclosed in the product description or photographs as characteristics of a pre-owned item, as well as differences in color caused by monitor settings or lighting conditions, are not considered product defects.
Customs duties, import taxes, VAT, and other charges incurred during customs clearance are non-refundable by us, except where reimbursement is required by applicable law.
Article 8 (Authenticity)
Our products are sourced through legitimate auctions, secondhand markets, licensed secondhand dealers, and other established sources in Japan.
We do not knowingly sell counterfeit or imitation products.
Article 9 (Refusal of Delivery, Unpaid Customs Duties, etc.)
If an item is returned due to refusal of delivery, prolonged absence, unpaid customs duties or import taxes, or other reasons attributable to the purchaser, we may deduct round-trip shipping costs, customs duties, import-related charges, and other expenses incurred by us from the refund amount, to the extent permitted by applicable law.
Article 10 (Intellectual Property Rights)
All copyrights, trademarks, and other intellectual property rights relating to text, images, logos, designs, and other content displayed on the Service belong to the Company or their respective rightful owners.
Unauthorized reproduction, duplication, or use is prohibited.
Article 11 (Prohibited Activities)
Customers must not engage in any of the following activities when using the Service:
- Activities that violate applicable laws or public order and morals
- Unauthorized access or related activities
- Activities that cause damage to the Company or third parties
- Providing false information
- Any other activities that interfere with the operation of the Service
Article 12 (Disclaimer)
To the extent permitted by applicable law, the Company shall not be liable for shipping delays or other issues caused by weather conditions, customs clearance procedures, shipping carriers, natural disasters, or other circumstances beyond the Company's reasonable control.
Nothing in these Terms limits or excludes any rights granted to customers under applicable consumer protection laws or other mandatory laws.
Article 13 (Changes to the Terms)
The Company may revise these Terms as necessary in accordance with applicable laws and regulations.
Article 14 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan.
Any dispute arising in connection with the Service shall be subject to the jurisdiction of the court having jurisdiction over the location of the Company, except where otherwise required by applicable law.
Article 15 (Company Information)
Seller: JBN Co., Ltd.
Operating Manager: Ryosuke Takeuchi
Address:
Forest Hill 3F
22-1 Morioka-cho, Toyohashi-shi
Aichi 441-1114
Japan
Phone Number: +81-532-73-0124
Email Address: info@brand-jbn.com
Secondhand Dealer License Number: Aichi Prefectural Public Safety Commission No. 543951903200